Interview · Role-specific
Covers structured troubleshooting, logs, APIs and networking basics, reproducing bugs, escalation to engineering and customer communication during incidents. Suits mid-level and senior support engineers for software products. Follow-ups push for the exact checks the candidate would run and the evidence they would hand over.
Suits: Technical support engineer, Support engineer, Application support engineer, Product support specialist
Interviewer: Tell me about a time you changed someone's mind at work. How did you go about it?
Candidate: Our team wanted to rebuild the billing page from scratch, and I thought it was the wrong call, so we put together a plan to…
Interviewer: You said "we". What did you say yourself, and what finally changed their mind?
Scored on
Score, reasons and recording. Your team decides.
An example exchange. This interview's own questions open when you use it.
Every answer is scored against this guide, with the reasoning written beside the score. You get the recording or the written answers too, and your team makes the call.
Customer · Role-specific
Finds out how someone handles real support tickets in writing: tone, judgement and follow-through.
Listens for
5 of 18 questions · 30 min · Junior to Mid
Customer · Role-specific
Finds out whether they can keep accounts healthy, renew them and grow them through real customer value.
Listens for
7 of 18 questions · 32 min · Mid to Senior
Customer · Role-specific
Finds out how they handle real support calls: tone, clarity on the phone, and owning the fix.
Listens for
7 of 17 questions · 30 min · Junior to Mid
