Interview · Role-specific
Real support tickets answered in writing, drawn from a pool that covers billing, complaints, bugs, policy limits, account security and handovers. It suits junior and mid-level support roles. Follow-ups ask what they would do next behind the scenes, not just what they would write.
Suits: Customer support agent, Customer service representative, Support specialist, Help desk agent, Customer success associate
Interviewer: Tell me about a time you changed someone's mind at work. How did you go about it?
Candidate: Our team wanted to rebuild the billing page from scratch, and I thought it was the wrong call, so we put together a plan to…
Interviewer: You said "we". What did you say yourself, and what finally changed their mind?
Scored on
Score, reasons and recording. Your team decides.
An example exchange. This interview's own questions open when you use it.
Every answer is scored against this guide, with the reasoning written beside the score. You get the recording or the written answers too, and your team makes the call.
Customer · Role-specific
Finds out whether they can keep accounts healthy, renew them and grow them through real customer value.
Listens for
7 of 18 questions · 32 min · Mid to Senior
Customer · Role-specific
Finds out how they handle real support calls: tone, clarity on the phone, and owning the fix.
Listens for
7 of 17 questions · 30 min · Junior to Mid
Customer · Role-specific
Finds out how they troubleshoot technical customer issues and when and how they escalate.
Listens for
7 of 18 questions · 35 min · Mid to Senior
