Interview · Screening
A quick first-round screen for shift-based and frontline roles in retail, hospitality, warehousing and care. It covers reliability, safety, service to customers and teammates, and staying calm when busy, and asks only which shifts a candidate can work. Follow-ups push for a real example and what the candidate did themselves.
Suits: Retail assistant, Warehouse operative, Customer service assistant, Hospitality team member, Care assistant
Interviewer: Tell me about a time you changed someone's mind at work. How did you go about it?
Candidate: Our team wanted to rebuild the billing page from scratch, and I thought it was the wrong call, so we put together a plan to…
Interviewer: You said "we". What did you say yourself, and what finally changed their mind?
Scored on
Score, reasons and recording. Your team decides.
An example exchange. This interview's own questions open when you use it.
Every answer is scored against this guide, with the reasoning written beside the score. You get the recording or the written answers too, and your team makes the call.
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