Customer supportMid level.
Tests them on triage and prioritisation, troubleshooting method, saying no without losing the customer, and a reply that ends the thread.
What's included
- Only reviewed, approved questions
- Every question editable before it’s sent
- Timed at 35 minutes
- Camera, screen and microphone recording
- Leaving the tab is logged
- Copy and paste blocked
- Scored automatically, with reasons for written answers
What the 18 questions ask.
Multiple choice
One right answer or several. Marked the moment they submit.
Written
Short answers and fill-in-the-blanks, scored against a model answer with partial credit.
Drawn from 12 topics
How many approved Mid questions the bank holds on each.
- Escalation judgement3
- Handover notes2
- Saying no without losing the customer2
- Troubleshooting method2
- Written clarity2
- De-escalation1
- Handling an angry customer1
- Metrics1
- Prioritisation and triage1
- Product knowledge gaps1
- Refunds and policy edge cases1
- SLAs1
From test to shortlist in three steps.
- 01
Pick a test
Choose the skill and the level. Every question can be edited or swapped before anything is sent.
- 02
Send one link
Candidates take it in the browser from one link, against the clock.
- 03
Read the scores
Multiple choice marks itself. Written answers get a score with the reasoning behind it, so a surprising number can be checked.
About the Customer support test.
What employers ask before sending the Mid Customer support test, answered with its real figures.
How long does the Mid Customer support test take?
18 questions in about 35 minutes. The clock is set to 35 minutes by default. Switch timing off in the test’s settings and the duration becomes a suggestion instead of a limit.
What kinds of questions are in it?
It mixes multiple choice and written questions. There is no coding in it. Its questions run from intro to expert difficulty.
How is it scored?
Automatically. Multiple choice marks itself the moment the candidate submits. Written answers are scored against a model answer, with partial credit for an answer that is partly right, and every written score comes with the reasoning behind it so a surprising one can be checked.
Which Customer support level should I send?
Customer support comes at 4 levels: Junior (18 questions, 30 min), Mid (18 questions, 35 min), Senior (10 questions, 25 min) and Staff (4 questions, 15 min). Junior draws on introductory questions, Mid draws on intermediate questions, Senior draws on advanced questions and Staff draws on expert questions. Pick the level the role needs, not the one on the candidate’s CV.
Can I change the questions?
Yes. Using a test puts a draft in your account, and you can edit, remove or swap any question before it goes to anyone.
How do you keep every result fair and honest?
New tests start with camera, screen and microphone recording on, every time the candidate leaves the test tab logged, copy and paste blocked outside the code editor and questions hidden while the window isn’t in front, and printing blocked. Each is a switch in the test’s settings. You can also set how many times a candidate may leave the tab before the test submits itself, and shuffle the question order and answer options for each candidate.
Why can’t I see the questions on this page?
A public page with the questions on it is an answer key for every candidate who finds it. Sign up free and using the test puts every question in front of you to review before anything is sent.
What does it cost?
Nothing to start: sign up free, with no card. The plans and their limits are on the pricing page.
Send it today.
Sign up, and this test is waiting in your library, one click from a link you can send.